Legal
Privacy Policy
Last updated: 13 May 2026
Who We Are
CollectIQ is a South African online store for Pokémon card singles and related collection items. This policy explains how we collect and use personal information when you browse, place an order, or contact us.
Information We Collect
We collect the information needed to process your order, including your name, email address, phone number, delivery method, delivery address, cart contents, payment reference, and order status. We may also collect basic technical information needed to run and protect the website.
How We Use Information
We use personal information to process payments, confirm and fulfil orders, manage stock, respond to customer questions, prevent fraud, keep business records, and comply with South African legal obligations.
Payments And Service Providers
Payments are processed by Paystack. We do not store your full card details on this website. Paystack may process payment information under its own terms and privacy practices. We also use Supabase to store product, order, and inventory records.
POPIA Rights
Under South Africa's Protection of Personal Information Act (POPIA), you may request access to your personal information, ask for correction or deletion where legally allowed, object to certain processing, and lodge a complaint with the Information Regulator South Africa.
Security And Retention
We use reasonable technical and organisational safeguards to protect personal information. We keep order information for as long as needed for order support, accounting, legal compliance, and fraud prevention.
Contact
For privacy questions or customer support, contact us through the order details you used at checkout or the contact channel published on this website.